Last Updated: September 1, 2026
At Goelvio, we want to make your gifting experience simple, convenient, and reliable. Therefore, we explain our shipping, returns, and refund process clearly below.
Shipping & Delivery
We carefully prepare every order before dispatch. After we confirm your order, our team prepares the products and hands the package to our delivery partner.
We usually process orders within 2–5 business days. However, customized or personalized hampers may require additional preparation time.
After dispatch, the delivery partner transports your order to the shipping address you provide during checkout.
Delivery Time
Delivery usually takes 3–7 business days after dispatch. However, the actual delivery time may vary depending on:
Your delivery location
Courier availability
Weather conditions
Public holidays
Regional restrictions
Unexpected logistical delays
Therefore, we recommend placing your order in advance when you need a gift for a specific date.
Order Tracking
After we dispatch your order, we may provide tracking details through your registered contact information.
You can use the tracking information to check your shipment status and estimated delivery progress.
If you experience a significant delivery delay, please contact us with your order details. Our team will help you check the shipment status.
Damaged or Incorrect Orders
We carefully pack our products before dispatch. However, products may occasionally arrive damaged during transportation.
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible.
To help us resolve the issue quickly:
Take clear photographs of the package and product.
Keep the original packaging.
Contact Goelvio with your order number.
Share the required photographs and relevant details.
We will review your request and determine the appropriate solution.
Returns
We accept returns only in cases where the product qualifies under our return conditions.
Because personalized and customized products receive individual preparation, we generally do not accept returns for customized items unless they arrive damaged, defective, or incorrect.
Additionally, products must remain unused and in their original condition when a return applies.
Please contact us before sending any product back. Do not return an item without receiving instructions from our team.
Refunds
If your order qualifies for a refund, we will review the request and process the refund according to the applicable circumstances.
Once we approve a refund, the payment provider may require additional processing time before the amount appears in your account.
Therefore, the time required to receive a refund may depend on your bank or payment provider.
We will communicate relevant refund information when we process your request.
Cancellation Policy
If you want to cancel an order, contact us as soon as possible after placing it.
We may accept cancellation requests only before we begin preparing or customizing your order.
However, we may not cancel an order once our team has started customization, packaging, or dispatch preparation.
Therefore, please review your order details carefully before completing your purchase.
Customized and Personalized Products
Goelvio creates many products according to individual customer requirements.
Because customized products may include personalized messages, product selections, colors, packaging, or other customer-specific details, we may not accept returns or cancellations after customization begins.
For this reason, please check your customization details carefully before placing your order.
Non-Returnable Items
The following items may not qualify for returns:
Customized gift hampers
Personalized products
Products damaged after delivery due to customer handling
Products without their original packaging
Used products
Items returned without prior approval
However, if you receive a damaged, defective, or incorrect product, please contact us so that we can review your case.
Refund Eligibility
We may provide a refund when:
You receive a damaged product.
You receive an incorrect product.
Your order has a confirmed fulfillment issue.
Goelvio approves your refund request after reviewing the case.
However, we do not guarantee refunds for every situation. We evaluate each request according to the product type, order status, and circumstances.
Contact Us
If you have questions about shipping, returns, cancellations, or refunds, please contact Goelvio through the contact information available on our website.
Please include your order number and relevant details when contacting us. This information helps our team review your request more quickly.
Our Goal
At Goelvio, we value your trust. Therefore, we aim to provide clear communication, careful packaging, and helpful customer support throughout your gifting journey.
Thank you for choosing Goelvio for your gifting needs.
